HospAux Book a meeting
← All courses

Hospital ERP for Front Office & Billing Staff

For HSSC Front Desk Coordinator, Patient Relations Associate and Medical Records Assistant; medical records technology; BVoC healthcare management; BHA

The patient's way in and out: finding and registering patients, appointments and the queue, referrals at the desk, admissions, bills and payments, and the medical records desk: past visits, admissions, summaries, documents, certificates and the bed census.

Practised on MedAura ERPHMISReferralHRMS
Data entry drillsCase scenariosCertificate6 months' access

What you'll learn

The units follow the order the work is learned on the floor. Each task is shown on the real screens, then practised.

Roles you'll practiseReceptionist / Front deskAdmission deskBilling staff
Unit 1Getting started
  1. Search for a patient
  2. Register a new patient
  3. Book an appointment
  4. Book a walk-in patient
  5. Bill and check in a patient
  6. Print a patient's OP card
  7. Call the next patient
  8. Cancel an appointment
Unit 2Registration
  1. Complete a full patient registration
  2. Add insurance to a patient
  3. Update patient details
  4. Mark a patient as VIP
  5. Find VIP patients
  6. Record how the patient is feeling
Unit 3Appointments
  1. See a doctor's schedule and free slots
  2. Switch between Calendar and Slot view
  3. Overbook when all slots are full
  4. Find an appointment by status
  5. Refund a cancelled appointment
Unit 4The queue
  1. See the full day's queue
  2. Mark a patient as not arrived
  3. Recall a missed patient
  4. Open the token display on the waiting-room TV
  5. Check today's front-office activity
Unit 5Referrals at the desk
  1. Link a referral when booking
  2. Find a referral and link it
  3. Add a referral by hand
  4. Link a referral for a registered patient
  5. Work through the referral call list
  6. Log a call to a referred patient
  7. Book a referred patient's appointment
  8. Check expired referrals
Unit 6Admissions
  1. Check admission requests
  2. Choose a care plan
  3. Choose a bed for an admission
  4. Admit a patient
  5. Admit a patient without a request
  6. Save an admission as a draft
  7. Find an admitted patient
  8. Take more advance from an admitted patient
  9. Correct an admission's details
  10. See why an admission was cancelled
Unit 7Bills and payments
  1. Make a bill and take payment
  2. Add pending orders to a bill
  3. Add unbilled ward charges to a bill
  4. Collect an amount due
  5. Print or share a bill
  6. Bill a lab order
  7. Bill a surgery
Unit 8The medical records desk
  1. Review a patient's past visits
  2. Look up a previous admission
  3. Find a discharge summary
  4. Find a patient document
  5. Upload a patient document
  6. Find or reprint a certificate
  7. Check ward occupancy
Unit 9Your own HR
  1. Clock in and out of your shift
  2. Check an employee's attendance
  3. Request an attendance correction
  4. Apply for leave
  5. Request a shift change
  6. Request overtime

Where it fits your syllabus

Each unit goes with a paper colleges already teach. Take it in the semester the paper is taught, so students practise on the hospital ERP what they study in class. Syllabi differ between universities: each programme here follows the one named. If yours is different, tell us and we'll map it.

Front Desk Coordinator (HSS/Q6101)HSSC, NSQF level 4
  • N6101Tasks at the front desk: queries, HIS entry, doctors' schedules, patient flow, registration, insurance and schemesUnits 1, 2, 3, 4, 6
  • N6102Customer service excellence and patient satisfactionUnits 2, 4
  • N6103Billing activities: invoices, payments, dues, patient accountsUnits 6, 7
Medical Records Assistant (HSS/Q5501)HSSC, NSQF level 4
  • N5501Review patients' records for completeness, and record them in the HISUnit 8
  • N5508Maintain medical records for compliance: statistics, in- and out-patient records, retrievalUnit 8
  • N5509Store medical records and keep them confidentialUnits 2, 8
BHARGUHS, Karnataka
  • Semester IIIHospital Operations Management I (the front office and OPD)Units 1, 3, 4, 6
  • Semester IIIHospital Medical Records ManagementUnits 2, 8
  • Semester VFinancial Management in HealthcareUnit 7

Practical pack for HSSC Front Desk Coordinator and Medical Records Assistant, NSQF level 4: Hospital information system practice. A 20-hour plan, and a skills checklist for each student, printed from your batch.

Putting it together

Data entry drill

Register new patients from their slips

Four patients have filled in registration slips at the desk. Enter each one on the Add New Patient form.

From: Registration slip · 4 records

Data entry drill

Fill in admissions from the admission slips

Four patients are being admitted. Enter each slip's bystander, ward and advance on the Admission Form.

From: Admission slip · 4 records

Data entry drill

Add referrals from the clinics' slips

Patients have brought referral slips from clinics. Add each referral by hand while booking.

From: Clinic referral slip · 4 records

Case scenario

A new patient, an old record and an insurance card

A patient says it's her first visit and asks to bill her insurance. The records, and her policy, say otherwise.

9 scenes · 2 decisions

Case scenario

A full clinic and the walk-ins

Dr. Novak's slots are all booked, walk-ins keep arriving, and one of them shouldn't be waiting at all.

10 scenes · 3 decisions

Case scenario

Admission day: the bed, the advance and the bystander

A planned admission arrives, the room they asked for isn't free, and the family can only pay part of the advance.

7 scenes · 3 decisions

Case scenario

The referral that nearly slipped

A clinic has referred patients to the hospital. Some haven't come yet, one walks in with a slip, and one referral has run out.

7 scenes · 3 decisions

Case scenario

A CGHS pensioner at the desk

A retired central government officer arrives for an orthopaedic consultation, with his CGHS card and a letter from his wellness centre.

6 scenes · 2 decisions

Case scenario

An insurer asks for a patient's records

An insurance company emails the medical records desk asking for a patient's complete hospital records, for a claim.

6 scenes · 2 decisions

How you'll learn

Show MeEach task, step by step, on the real screens
PracticeDo it yourself; wrong clicks say where to look
RefreshersTasks come back on day 1, 2, 7, 30 and 90
AssessmentTasks, decisions and data entry, timed, with no hints; pass at 70%
How HospAux works
Certificate of completion

This certifies that

Maya Collins

has completed the course

Hospital ERP for Front Office & Billing Staff

and passed its assessment with

Grade A+ · Excellent
Issued by HospAuxHospital ERP training
HX-2026-7K3P9Q · 4 October 2026
Hospital ERP partnerTrained on the MedAura hospital ERP
Check this certificate at app.hospaux.com/verify

Your Hospital ERP for Front Office & Billing Staff certificate

Pass the assessment and claim it on the spot: graded O, A+ or A, with a number and a QR code an employer can check online.

Questions

How do I enrol?

Choose Enrol now, create your HospAux account (or sign in), and pay online. The course opens straight away, for six months.

Does my institute pay?

If you study in an institute's batch, join it with the batch code your college or institute gives you. Your institute may have its own rate for this course, or pay for it.

Do I need a teacher?

No. You learn, practise, take the assessment and earn the certificate on your own.

What happens after six months?

Your progress and your certificate stay with your account. Renew any time to carry on; the new months follow on.

Other courses

Hospital ERP for Front Office & Billing StaffSix months' accessEnrol now